Frequently Asked Questions

Switching is straightforward. You can compare offers, choose a new retailer, and give them your current account number. They’ll handle the rest—you don’t lose power, and your old contract wraps up automatically per Alberta’s process. It usually takes a few business days.

Retailers sell you the energy; distributors deliver it. Big Rock Power will sell your electricity, but your local wires carrier (like ATCO or FortisAlberta) delivers it via poles and wires. You deal with your retailer for billing and service and with the distributor for outages and connections.

Easy once you know the breakdown. You’ll usually see: commodity (the energy itself), delivery (wires, poles), admin/fees, possible riders (like carbon or transmission charges), and taxes. If any line looks weird, your retailer can explain it or you can go to this page for all the information - https://www.bigrockpower.ca/albertaelectricitynetwork

Prices come from Alberta’s wholesale electricity market or your retailer’s internal contract pool. Fixed plans lock it in; floating plans are tied to monthly wholesale rates. Retailers usually update pricing documents every few months, depending on market shifts.

For fixed-term plans, yes, sometimes there are early-exit or cancellation fees. Always check the terms before signing. Floating or month-to-month plans typically don’t have cancellation charges, but confirm to be sure.

These cover the costs retailers pay to run their operations including customer support, billing, regulatory compliance, marketing, etc. They show up separately from your energy and delivery charges. You’re paying for the service, not the energy itself.

The RoLR is a default price set by the Utilities Commission for consumers who don’t have a retailer agreement. This can happen either because your contract ended and you didn’t renew, or you opted out. It’s a floating rate and is usually higher than promotions and fixed term plans, so avoid it unless necessary.

Just pick a retailer (or stay with your current one), give them your new address and moving date, and they’ll set it up. The distributor will connect the power if it is a new location. There will not be any electricity disruption, assuming the previous place is disconnected properly.

Commodity = the actual electricity. Delivery = getting it to your home via the grid. Delivery often costs more than the electricity you consume because it includes maintenance of poles, wires, meters, transformer upgrades, etc.

Your meter is usually read every month, but sometimes an estimate is used if a reader can’t get there. Your bill covers the period from the last read to the current one. If they estimate, the next bill will adjust based on the actual usage.

First, reach out to your retailer. If you’re not satisfied with their response, you can escalate to the Alberta Utilities Commission (AUC) or the Utilities Consumer Advocate (UCA) who help resolve disputes.

Yes—retailers offer “green” plans. A green plan is where the retailer buys renewable energy or certificates on your behalf. You still get regular electricity delivered, but your purchase supports clean energy generation somewhere in the grid.

During high demand or constrained supply, AESO (Alberta Energy System Operator) may ask all Albertans to reduce their electricity use. In rare cases, rolling outages could happen. To prepare, have flashlights, unplug non-essentials, and follow updates from AESO and your distributor.

Use the Alberta Utilities Consumer Advocate’s comparison tool to line up rates, terms, administration fees, contract length, and eligibility. Always compare the total cost—not just cents/kWh—and watch for hidden fees. You can also use Big Rock Power's Rock Solid Savings Calculator to view how much money you will save by switching to Big Rock.

Typically, yes. Contracts often roll over at the end of the term unless you switch or cancel. Make sure you know the renewal rate and how to opt out if you want a different plan or to avoid the RoLR.

Yes, most retailers let you transfer your service, just tell them your new address and confirm they serve that distribution area. You'll avoid switching hassles as long as they cover the new zone.

Retailers usually have an “authorization” or “third-party access” form. You can allow someone to view, pay, or manage your account. Contact your retailer (like Big Rock) to get that set up securely.

The AUC regulates them. Retailers file proposals for their admin charges, and the AUC reviews or approves them. That ensures they’re reasonable and reflect actual costs, not arbitrary add-ons.

If they estimate one month, the next billing cycle will correct it when they get the real read. Sometimes you get a one-time adjustment. If you suspect persistent estimation issues, ask for a manual read or an actual read schedule.

Alberta has rules against residential door-to-door sales. Door-door sales to businesses are though allowed. The UCA advises customers and spots warning signs if terms are unclear or unusually pressured.

If you don’t renew or choose a contract, you automatically go to the default RoLR floating rate. Or you can contact your retailer and ask to be put on RoLR. Just be aware it’s less stable and generally higher than competitive plans.

Transmission (high-voltage lines) and distribution (local lines) have separate regulated costs approved by the AUC (Alberta Utilities Commission). Rates differ regionally because of distance, infrastructure, and population density. That's why your delivery charges may look different than someone in another city.

The UCA Helps website posts current price listings for all retailers. The AUC publishes filings and rate schedules too. When you want to verify a rate, just check those official documents and look for the most recent posting dates.

Big Rock Power will not charge a penalty or fee for switching plans. If at any time, Big Rock customers wish to switch from one plan to another, simply go to your account portal and request the change. Changing plans will take about 10 days from the point at which the change is requested.

Big Rock Power has special electricity farm and irrigation rates. We understand farming and are proud to work with Alberta farmers. If you have special farm requirements or would like to know more about your electricity bills, give our customer care group a call. We'd love to help.

Solar Club by Big Rock Power offers exceptionally high export pricing for any energy your solar panels send to the Alberta grid. Our solar export prices are typically three times more than you would receive if you are not a Solar Club member. Additional benefits include an annual 3% rebate on all energy purchased from BIg Rock Power and if you own an electric vehicle, your annual rebate is 5% of all energy purchased during the year.

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At Big Rock Power, we understand the importance of transparent electricity pricing for both residential and commercial consumers in Alberta. We specialize in providing detailed and clear electricity pricing through our comprehensive pricing plans and simple to understand invoices. Our experts analyze market trends, regulatory changes, and energy consumption patterns to offer you the best pricing information. To get started, simply visit our website or contact our customer care team for a personalized consultation.

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