Question 1

How do I switch my electricity retailer?

Accepted Answer

Switching is straightforward. Y(https://www.bigrockpower.ca/information-library/faq)ou can compare offers, choose a new retailer, and give them your current account number. They’ll handle the rest—you don’t lose power, and your old contract wraps up automatically per Alberta’s process. It usually takes a few business days.

Question 2

What’s the difference between a retailer and a distribution company?

Accepted Answer

Retailers sell you the energy; distributors deliver it. Big Rock Power will sell your electricity, but your local wires carrier (like ATCO or FortisAlberta) delivers it via poles and wires. You deal with your retailer for billing and service and with the distributor for outages and connections.

Question 3

What’s the difference between fixed vs floating electricity rates?

Accepted Answer

Fixed means your rate stays the same for your contract term,. The bills are predictable and there is peace of mind. Floating (or variable), floats with the wholesale market price, so your price may go up or down each month. It can save you money when prices drop, but it’s riskier. (https://www.bigrockpower.ca/albertaelectricitynetwork)

Question 4

How do I read my electricity bill?

Accepted Answer

Easy once you know the breakdown. You’ll usually see: commodity (the energy itself), delivery (wires, poles), admin/fees, possible riders (like carbon or transmission charges), and taxes. If any line looks weird, your retailer can explain it or you can go to this page for all the information  - https://www.bigrockpower.ca/albertaelectricitynetwork (https://www.bigrockpower.ca/albertaelectricitynetwork)

Question 5

Where do retailers get their commodity prices from, and how often do they change?

Accepted Answer

Prices come from Alberta’s wholesale electricity market or your retailer’s internal contract pool. (https://www.bigrockpower.ca/albertaelectricitynetwork)Fixed plans lock it in; floating plans are tied to monthly wholesale rates. Retailers usually update pricing documents every few months, depending on market shifts.

Question 6

Are there cancellation or exit fees if I leave my contract early?

Accepted Answer

For fixed-term plans, yes, sometimes there are early-exit or cancellation fees. Always check the terms before signing. Floating or month-to-month plans typically don’t have cancellation charges, but confirm to be sure.

Question 7

What are administration or non-energy charges on my bill?

Accepted Answer

These cover the costs retailers pay to run their operations including customer support, billing, regulatory compliance, marketing, etc.(https://www.bigrockpower.ca/albertaelectricitynetwork) They show up separately from your energy and delivery charges. You’re paying for the service, not the energy itself.

Question 8

How do I find trusted energy retailers?

Accepted Answer

Look for trusted energy retailers by checking Google reviews, BBB ratings, word-of-mouth, and UCA feedback. Big Rock Power is locally based in Alberta with responsive support. Stay tuned for community reviews and testimonials on our FAQ page.

Question 9

What is the Rate of Last Resort (RoLR), and when would I end up there?

Accepted Answer

The RoLR is a default price set by the Utilities Commission for consumers who don’t have a retailer agreement. (https://www.bigrockpower.ca/albertaelectricitynetwork)This can happen either because your contract ended and you didn’t renew, or you opted out. It’s a floating rate and is usually higher than promotions and fixed term plans, so avoid it unless necessary.

Question 10

How do I set up electricity when I move into a ahome, farm or business?

Accepted Answer

Just pick a retailer (or stay with your current one), give them your new address and moving date, and they’ll set it up. The distributor will connect the power if it is a new location. There will not be any electricity disruption, assuming the previous place is disconnected properly.

Question 11

What’s the difference between delivery vs commodity charges?

Accepted Answer

Commodity = the actual electricity. 
Delivery = getting it to your home via the grid. 
Delivery often costs more than the electricity you consume because it includes maintenance of poles, wires, meters, transformer upgrades, etc.

Question 12

How does billing timing work—meter reads, estimated reads, and bill cycles?

Accepted Answer

Your meter is usually read every month, but sometimes an estimate is used if a reader can’t get there. Your bill covers the period from the last read to the current one. If they estimate, the next bill will adjust based on the actual usage.

Question 13

Who do I contact about billing disputes or complaints?

Accepted Answer

First, reach out to your retailer. If you’re not satisfied with their response, you can escalate to the Alberta Utilities Commission (AUC) or the Utilities Consumer Advocate (UCA) who help resolve disputes.

Question 14

How does renewable or green electricity work—can I buy it as a product?

Accepted Answer

Yes—retailers offer “green” plans.  A green plan is where the retailer buys renewable energy or certificates on your behalf. You still get regular electricity delivered, but your purchase supports clean energy generation somewhere in the grid.

Question 15

What happens during a grid alert or conservation event?

Accepted Answer

During high demand or constrained supply, AESO (Alberta Energy System Operator) may ask all Albertans to reduce their electricity use. In rare cases, rolling outages could happen. To prepare, have flashlights, unplug non-essentials, and follow updates from AESO and your distributor.

Question 16

How do I compare offers from different retailers?

Accepted Answer

Use the Alberta Utilities Consumer Advocate’s comparison tool to line up rates, terms, administration fees, contract length, and eligibility. Always compare the total cost—not just cents/kWh—and watch for hidden fees.

You can also use Big Rock Power's Rock Solid Savings Calculator to view how much money you will save by switching to Big Rock. (https://www.bigrockpower.ca/information-library/savingscalculator)

Question 17

Do fixed-term contracts automatically renew?

Accepted Answer

Typically, yes. Contracts often roll over at the end of the term unless you switch or cancel. Make sure you know the renewal rate and how to opt out if you want a different plan or to avoid the RoLR.

Question 18

Can I stay with my current retailer if I move to a different location in Alberta?

Accepted Answer

Yes, most retailers let you transfer your service, just tell them your new address and confirm they serve that distribution area. You'll avoid switching hassles as long as they cover the new zone.

Question 19

How do I authorize someone else (like a landlord or roommate) to handle my account?

Accepted Answer

Retailers usually have an “authorization” or “third-party access” form. You can allow someone to view, pay, or manage your account. Contact your retailer (like Big Rock) to get that set up securely.

Question 20

How are administration charges (non-energy fees) approved?

Accepted Answer

The AUC regulates them. Retailers file proposals for their admin charges, and the AUC reviews or approves them. That ensures they’re reasonable and reflect actual costs, not arbitrary add-ons.

Question 21

How do retailers handle estimated vs actual meter reads and adjustments?

Accepted Answer

If they estimate one month, the next billing cycle will correct it when they get the real read. Sometimes you get a one-time adjustment. If you suspect persistent estimation issues, ask for a manual read or an actual read schedule.

Question 22

What consumer protections are in place (for fraud, door-to-door sales, etc.)?

Accepted Answer

Alberta has rules against residential door-to-door sales. Door-door sales to businesses are though allowed. The UCA advises customers and spots warning signs if terms are unclear or unusually pressured.

Question 23

How do I switch back to the regulated/default rate (RoLR) if I want to?

Accepted Answer

If you don’t renew or choose a contract, you automatically go to the default RoLR floating rate. Or you can contact your retailer and ask to be put on RoLR. Just be aware it’s less stable and generally higher than competitive plans.

Question 24

How are transmission and distribution rates set, and why do they differ?

Accepted Answer

Transmission (high-voltage lines) and distribution (local lines) have separate regulated costs approved by the AUC (Alberta Utilities Commission). Rates differ regionally because of distance, infrastructure, and population density. That's why your delivery charges may look different than someone in another city.

Question 25

Where can I find official, up-to-date price postings, and how do I verify them?

Accepted Answer

The UCA Helps website posts current price listings for all retailers. The AUC publishes filings and rate schedules too. When you want to verify a rate, just check those official documents and look for the most recent posting dates.

Question 26

Who offers no penalty switching for electricity?

Accepted Answer

Big Rock Power will not charge a penalty or fee for switching plans. If at any time, Big Rock customers wish to switch from one plan to another, simply go to your account portal and request the change. Changing plans will take about 10 days from the point at which the change is requested.

Question 27

How do I get local customer support from Big Rock Power?

Accepted Answer

For local customer support, Big Rock Power has you covered. Our Alberta-based team understands the local energy landscape. Call us at 1-403-450-8591 for any questions or support you need.

Question 28

Best electricity plans for farms in Alberta?

Accepted Answer

Big Rock Power has special electricity farm and irrigation rates. We understand farming and are proud to work with Alberta farmers. If you have special farm requirements or would like to know more about your electricity bills, give our customer care group a call. We'd love to help.

Question 29

Who offers solar energy benefits for homes?

Accepted Answer

Solar Club by Big Rock Power offers exceptionally high export pricing for any energy your solar panels send to the Alberta grid. Our solar export prices are typically three times more than you would receive if you are not a Solar Club member.
Additional benefits include an annual 3% rebate on all energy purchased from BIg Rock Power and if you own an electric vehicle, your annual rebate is 5% of all energy purchased during the year.

Question 30

How do I switch my electricity provider to Big Rock Power?

Accepted Answer

Switching to Big Rock Power is simple! Here's how: 1. **Research Providers:** Compare rates and plans in Alberta's deregulated market. 2. **Review Your Contract:** Check for any termination fees or notice periods with your current provider. 3. **Select Big Rock Power:** Choose us for competitive rates and excellent service. 4. **Notify Your Current Provider:** Let them know you're switching. 5. **Coordinate the Switch:** We'll handle the transition to ensure no service interruption. 6. **Final Meter Reading:** A final reading will close out your old contract and start your new one. At Big Rock Power, we make the switch seamless with market analysis, contract evaluation, and ongoing support. Contact us to get started!

Question 31

Best natural gas suppliers in Alberta for homes?

Accepted Answer

One of the best natural gas suppliers in Alberta for homes is Big Rock Power, known for its competitive rates, flexible plans, and excellent customer service. At Big Rock Power, we specialize in energy and can help you navigate the maze to find the best option for your needs. Our goal is to ensure you get the most value and reliability for your household's natural gas supply. Whether you're looking to switch providers or just starting out, Big Rock Power's expert advice can save you time and money, ensuring you make an informed decision.

Question 32

Where can I find transparent electricity pricing in Alberta?

Accepted Answer

At Big Rock Power, we understand the importance of transparent electricity pricing for both residential and commercial consumers in Alberta. We specialize in providing detailed and clear electricity pricing through our comprehensive pricing plans and simple to understand invoices. Our experts analyze market trends, regulatory changes, and energy consumption patterns to offer you the best pricing information. To get started, simply visit our website or contact our customer care team for a personalized consultation.

Question 33

Are there fixed rate electricity plans available in Alberta?

Accepted Answer

Yes, there are fixed rate electricity plans available in Alberta, and Big Rock Power is here to help you navigate your options. As an Alberta based energy utility, we assist consumers in finding the best energy solutions tailored to their needs.

Fixed rate plans offer the advantage of price stability, allowing you to secure a consistent rate for a specified term, which can help in budgeting and protecting against market fluctuations. Whether you're a residential or commercial customer, Big Rock Power can guide you through the process of selecting a plan that suits your energy consumption patterns and financial goals. Contact us to learn more about how fixed rate electricity plans can benefit you in Alberta.

Question 34

Where can I get competitive electricity rates in Alberta?

Accepted Answer

At Big Rock Power, we are dedicated to helping our clients secure the most competitive electricity rates in Alberta. As energy experts, we specialize in offering electricity contracts tailored to meet your specific needs. Our in-depth understanding of the Alberta energy market allows us to leverage relationships to find the best deals for both residential and commercial clients.

By partnering with Big Rock Power, you can rest assured that you are receiving expert advice and the most competitive rates available, ensuring cost savings and optimal energy solutions. Contact us today to learn more about how we can help you optimize your electricity expenses in Alberta.

Question 35

How do I sign up for Big Rock Power's electricity plans?

Accepted Answer

Signing up for Big Rock Power's electricity plans is easy! Here's how: 1. **Visit Our Website:** Head to www.bigrockpower.ca for all our services and plan options. 2. **Explore Plans:** Check out the "Electricity Plans" section to find the best fit for your needs. 3. **Sign Up Online:** Click "Sign Up" next to your chosen plan and fill out the form with your details. 4. **Review and Confirm:** Double-check your plan details and confirm your enrollment. 5. **Receive Confirmation:** You'll get a confirmation email with all the info about your new plan. 6. **Customer Support:** Need help? Our support team is here for you via phone, email, or live chat. Welcome to Big Rock Power!

Question 36

Does Big Rock Power supply electricity to all consumers in Alberta including the major cities and towns?

Accepted Answer

Big Rock Power specializes in providing electricity and natural gas services directly to all consumers in Alberta .

Our expertise lies in advising and creating energy strategies for all homeowners, businesses and farms. This can include optimizing electricity usage, exploring renewable energy options, and enhancing overall energy efficiency.

Our expert customer care team aims to help consumers and businesses alike make informed decisions about their energy needs.

If you are looking for a team that will help you understand the options and possibilities, contact us at  403-450-8591.(tel:403-450-8591)

Question 37

How to join a solar club for energy savings in Alberta?

Accepted Answer

Joining a solar club for energy savings in Alberta with Big Rock Power is straightforward and beneficial for both your wallet and the environment. At Big Rock Power, we specialize in consulting services that guide you through the entire process. Here’s how you can join: (https://www.bigrockpower.ca/solar-club)

1. **Initial Consultation:** Contact Big Rock Power to review the benefits or review our Solar Club with your solar panel installer.

2. Sign up for our special pre-solar electricity rate. SImply send us a copy of your solar panel install contract and we will start you off.

3. As soon as your system is installed, send us your final installation and approvals and you are in.

Joining our solar club for energy savings in Alberta is a seamless and rewarding experience. Get started today by contacting us to see how much you can save and how your transition to solar power can make a positive impact.

Feel free to reach out to our team for more information or to schedule your initial consultation.

Question 38

Who offers no penalty switching for electricity in Alberta?

Accepted Answer

At Big Rock Power, we understand the importance of flexibility when it comes to your energy choices and offer no penalty switching options, allowing consumers to change their service provider without incurring fees.

This is beneficial for those who are seeking better rates or services. Big Rock Power specializes in helping businesses and consumers navigate these options to find the most cost-effective and efficient energy solutions tailored to their needs. We ensure our clients are well-informed about the various providers and the specifics of our no penalty switching policies, making the transition smooth and hassle-free.

By leveraging our expertise, you can make informed decisions and potentially reduce energy costs without the worry of additional charges.

Question 39

Where can I find Big Rock Power's rates listed with the Alberta Utilities Consumer Advocate (UCA)?

Accepted Answer

You can find Big Rock Power's rates at the following locations:
You can view our price catalogue by following this url: https://www.bigrockpower.com/mysecure/rates/signup/index.html (https://www.bigrockpower.com/mysecure/rates/signup/index.html)
Or you can see our prices listed with the Alberta Utiliites Consumer Advocate at https://ucahelps.alberta.ca/residential/retailers-and-distributors/retailer-details?id=153 (https://ucahelps.alberta.ca/residential/retailers-and-distributors/retailer-details?id=153)
If you have any further questions or need assistance, feel free to contact our customer service team for personalized support.

Proudly serving Albertan's since 2011

Frequently Asked Questions

Everything You Wanted To Know About Alberta's Electricity Industry